KSOL - 11 plus Specialists

Call Our Head Office

U.K 11Plus Specialists

0121 733 6558

11+ Specialists

Courses 11 plus courses Exams 11 plus exams 1-2-1's

  • 11+ Information
    • COVID-19 Procedures
    • 11+ Blog
    • What is the 11 plus?
    • 11+ CEM
    • 11+ GL Assessment
    • 11+ Near You
    • 11+ Maths
    • 11+ Verbal Reasoning
    • 11+ Comprehension
    • 11+ Non-Verbal Reasoning
  • 11+ Preparation
    • 11+ Online Course (Year 3)
    • 11+ Online Tuition (Year 4)
    • 11+ Online Tuition (Year 5)
    • 11+ Year 5 Course and Mock Exam
    • 11+ Tuition Centres (Year 5)
    • 11+ Products
    • 11+ one-to-one tuition
    • 11+ Revision Course
    • 11+ Booster Course
    • Live 11+ Sessions
  • 11+ Mock Exams
    • 11+ Paper Based Mock Exams
    • 11+ Online Mock Exams
  • 11+ Free Downloads
    • 11+ Free Trial
    • 11+ Free CEM Practice Papers
    • 11+ Free GL Practice Papers
    • 11+ Advice
    • Free 5 Minute 11+ Test
  • Maths & English
  • 5 Minute 11+ Test
  • Members Login

11 plus FAQ

  1. Home ›
  2. 11+ FAQ

Frequently Asked Questions

Search for the most commonly asked questions about KSOL and the 11plus

Topics

Payments Arrow
Online CoursesArrow
EducationArrow
 
 
 

11plus Payments

How do the month by month payments work?KSOL Hugo

11 plus FAQ - Staff Picture

With KSOL's online Graduate Course, we work on pay as you go basis whereby you pay a month in advance of the education which you receive via our repeat billing procedure - this can be made on a credit or debit card of your choice. You are not tied into any long term contacts as we like to ensure that both parents and children are comfortable on our tuition courses - your child’s education is of the upmost importance. Depending on where children are based in the UK, they will take their 11 plus exam at different points during the year. We can construct a tailored Year 5 course and keep the momentum flowing up until the actual date of their exam

What if I wish to cancel? Are there any cancellation fees? KSOL Hugo

11 plus FAQ - Staff Picture

There are no fees.

We simply ask that you give us 1 calendar month's notice period in writing or over the phone. We will then bring the child’s account to a convenient closing point and cancel the repeat billing procedure immediately. However, if you are not cancelling at the start of your subscription payment cycle, you may have a final pro-rata payment to make, in order to complete the 1 month notice period required for cancellations.

What are your refund policies? KSOL Hugo

11 plus FAQ - Staff Picture

We are confident that your child will love our online tuition courses. However, you have up to 14 days to request a refund (this does not include the registration fee). After the first month, normal cancellation policy applies.

Online Courses

What happens if my child misses an online 11 plus test?KSOL Hugo

11 plus FAQ - Tutor Picture

Don't worry! Your child can access any 11 plus practice tests which have been missed by selecting the ‘Take Test’ tab within their online account (for more information please refer to the user guide). We do advise children, wherever possible, to take the 11 plus practice tests on the days in which they occur. Although we do understand that sometimes this is not possible, we believe that maintaining a routine is beneficial to children and building up a back log of tests should be avoided so as not to overwhelm them. 

I will be going on holiday - what will happen to my child’s account?KSOL Hugo

11 plus FAQ - Tutor Picture

Firstly, no matter where you are in the world, as long as you have access to the internet your child will be able to access their 11 plus online tests. Therefore if you wish for your child to continue taking 11 plus tests during this period you will be able to continue as normal. Alternatively, if you do not wish for your children to continue taking their 11 plus online tests during their holiday, we can stop any new tests being delivered over this time period and reschedule your child’s online timetable once they return home from their holiday.

What if my child does not understand a question/topic? KSOL Hugo

11 plus FAQ - Tutor Picture

If you child is having problems understanding a particular 11 plus question or topic areas, do not panic! We are here to help! The 11 plus can be set up to 1 or 2 years in advance of the current state curriculum which means that sometimes, throughout the course, we may ask your child a question on a subject area which they have not yet covered at school. Because of the intelligent way in which our courses are designed, once we identify an instance such as this, we can then start to tailor the future tests to focus on this area with resit questions or tailored questions (for more information please refer to the user guide).

The step by step explanations given for each question will really help your child. However, if your child is still having problems understanding a particular 11 plus topic, please do not hesitate to contact us at the office quoting the question ID which your child is struggling with. We will be able to pass you over to one of our tutors who can explain the subject area in a little more depth. N.B You can find a question ID at the top of the step by step explanation of a question. It will typically look something like this 'MAFRAC4~1~10~'.

How does my child accumulate points and what are they used for?KSOL Hugo

11 plus FAQ - Tutor Picture

For every subject test which your child takes online they will have the opportunity to gain points which they can then later trade in for a number of real life rewards and prizes which can be found on the ‘Prizes and Rewards’ section of our website. Once your child meets the required number of points for the prize they are looking to receive, simply give us a call at the office and we will get this prize posted out to you. You can see the number of points your child has accumulated on their online dashboard (for more information please refer to the user guide).

Can I reset the course and start againKSOL Hugo

11 plus FAQ - Tutor Picture

Generally, it is not possible to reset a daily test without a justifiable reason. The tutors will be looking at incorrect questions as part of their interventions and reseting quizes will not provide the correct information. Once a course has been completed no element of the course can be reset.

Education

Who writes the 11 plus questions for the KSOL courses? KSOL Hugo

11 plus FAQ - Tutor Picture

All of the educational content we submit to children on our tuition courses is written by our own in house team of experienced educationalists. All questions are written based on our research of the various examining bodies and over 16 years of experience helping children prepare for the 11 plus exams.

When is the best time to start my child on an 11 plus programme? KSOL Hugo

11 plus FAQ - Tutor Picture

This depends on each individual child. However, it is important that a child is not burnt out or tired of the 11 plus before they take the entrance exam. We believe that children should start no earlier than Year 3. Our Year 3 Young Learners Course is an ideal introduction to the 11 plus curriculum.

How long has the company been running? KSOL Hugo

11 plus FAQ - Tutor Picture

The company was originally launched in 2004 as a paper based 11 plus tuition company subsequently moving online in 2006. Since the launch of the KSOL website in 2006, we have won a number of awards which pay tribute to the uniqueness of our service and the care and attention which we pay to individuals who use our services. Some of the prestigious titles we have been awarded over recent years are ‘Best Business’ by Solihull Times in 2007, ‘Highly Commended Service Provider’ by ICT Cluster in 2008 and ‘Outstanding Business of the Year’ by Institute of Asian Business in 2009.

What is the 11plus teaching ratio within your KSOL centres?KSOL Hugo

11 plus FAQ - Tutor Picture

At all of our KSOL tuition centres, the emphasis is very much on the quality of education which children receive. For this reason, we operate a strict 1:5 tutor to pupil ratio (maximum) to ensure each child is receiving focused personal tuition specific to their individual needs.

Are your tutors DBS checked? KSOL Hugo

11 plus FAQ - Tutor Picture

Everyone who works within the KSOL team, from the 11 plus tutors who work face to face with the children at the centers to the educationalists and support team who work behind the scenes, are all DBS checked to ensure your child’s security and safety at all times.

Payments

Who writes the 11 plus questions for the KSOL courses? KSOL Hugo

11 plus FAQ - Tutor Picture 

All of the educational content which we submit to children on our tuition courses is written by our own in house team of experienced educationalists. All questions are written based on our research of the various examining bodies and our years of experience in helping children prepare for the 11 plus exams.

When is the best time to start my child on an 11 plus programme? KSOL Hugo

11 plus FAQ - Tutor Picture

It is important that a child is not burnt out or tired of the 11 plus before they take the entrance exam. Children should start no earlier than year 4. Our Year 4 Early Starter Course is an ideal introduction to the 11 plus curriculum.

How long has the company been running? KSOL Hugo

11 plus FAQ - Tutor Picture

The company was originally launched in 2004 as a paper based 11 plus tuition company subsequently moving online in 2006. Since the launch of the KSOL website in 2006 we have won a number of awards which pay tribute to the uniqueness of our service and the care and attention which we pay to individuals who use our services. Some of the prestigious titles we have been awarded over recent years are ‘Best Business’ by Solihull Times in 2007, ‘Highly Commended Service Provider’ by ICT Cluster in 2008 and ‘Outstanding Business of the Year’ by Institute of Asian Business in 2009.

What is the 11plus teaching ratio within your KSOL centres?KSOL Hugo

11 plus FAQ - Tutor Picture

At all of our KSOL tuition centres the emphasis is very much on the quality of education which children receive. For this reason we operate a strict 1:5 tutor to pupil ratio (maximum) to ensure each child is receiving focused personal tuition specific to their individual needs.

Are your tutors CRB checked? KSOL Hugo

11 plus FAQ - Tutor Picture

Everyone who works within the KSOL team from the 11+ tutors who work face to face with the children at the centers to the educationalists and support team which work behind the scenes are all CRB checked to ensure your child’s security and safety at all times.

Click a link on the left for questions to appear.

You are not logged in

0

Our 11+ Centres

  • Shirley
  • Warwick
  • Sutton Coldfield
  • Sandwell
  • Harborne
  • Aylesbury
  • Shirley (Skan House)

Get in touch

  • enquiries@ksol.co.uk
  • 0121 733 6558
  • Skan House
    425 - 433 stratford road
    Shirley
    West Midlands

    B90 4AE

Find us on Social Media

 

Useful Links

  • Contact KSOL
  • 11+ Practice Papers
  • Refer a Friend
  • Prizes and Rewards
  • 11+ FAQS 
  • Help
  • Privacy Policy

Latest from Twitter

Contact Us

Call us:

0121 733 6558

Email us:

enquiries@ksol.co.uk

Visit our blog

Find us on social Media:

  • Terms of use
  • Privacy Policy
  • Site Map

Copyright Key Stages Online 2021