Terms & Conditions:
Cancellation Notice Period: 2 weeks before the day of assigned One to One session.
Any changes to session times and dates MUST be requested prior to 2 weeks before the assigned One to One session.
Refund Policy: Cancellations made within 2 weeks of the assigned One to One session start date will NOT be issued a refund. KSOL will aim to issue refunds within 14 days of confirming the customer request.
Other Key Information
Any changes to session topics MUST be requested 7 working days before the assigned One to One session.
Any late pick ups interrupt staff time, so a charge of £10 will be applied to parents arriving more than 15 minutes after the session finish time. This fee of £10 will be charged for every 15 minutes (after first 15 mins) that a child is under the care of KSOL staff over the agreed allocated time.
Full terms and conditions can be viewed here.
Click here to view full terms and conditions.