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Help Using KSOL

Privacy Policy

Key Stages Online Ltd is one hundred percent committed to protecting your privacy and developing technology that gives you the most powerful and secure online experience. This Statement of Privacy applies to the Key Stages Online Ltd website and governs its data collection and usage. As we pride ourselves on providing exceptional service, we have procedures in place to ensure that your personal data is handled in the most professional manner. By subscribing to KSOL, or using the Key Stages Online website, you thereby consent to the data practices described in this statement. Please note that we only share your personal information in accordance with the General Data Protection Regulation (2018) and Data Protection Act (1998). 


Key Stages Online Ltd have posted this Privacy Policy to ensure you are fully aware of the information we collect, the reasons behind collecting and using this data and also to reassure our customers that their personal information will never be shared with third parties.  

Collection of your Personal Information

Key Stages Online collects personally identifiable information, such as your email address, name, I.P address, home or work address and telephone number. Key Stages Online Ltd also collects anonymous demographic information, which is not unique to you, such as your postal code.

There is also information about your computer hardware and software that is automatically collected by Key Stages Online Ltd. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Key Stages Online Ltd for the operation of the service, to maintain security of information and to provide general statistics regarding use of the Key Stages Online Ltd website.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Key Stages Online Ltd public message boards, this information may be collected and used by others.

Key Stages Online Ltd is not responsible for the privacy statements or other content on websites outside of Key Stages Online Ltd and Key Stages Online Ltd family of websites. Key Stages Online Ltd never share your information with third parties.


Use of your Personal Information

Key Stages Online Ltd collects and uses your personal information to operate the Key Stages Online Ltd website and deliver the tailored aspects of our services which you have requested. Key Stages Online Ltd also uses your personally identifiable information to inform you of other relevant products or services available from Key Stages Online Ltd and its affiliates via email and occasionally text message. Key Stages Online Ltd may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

You will only receive email messages from Key Stages Online Ltd if you agreed to receive them by opting in upon: registration; free downloads; five minute tests; free week trials or purchasing Key Stages Online Ltd products.

Key Stages Online Ltd does not sell, rent or lease its customer lists to third parties.

Key Stages Online Ltd does not collect sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Key Stages Online Ltd keeps track of the website and pages our customers visit in order to determine which services are the most popular. This data is used to deliver customised Key Stages Online content and advertising to customers whose behaviour indicates that they are interested in a particular subject area.


Key Stages Online Ltd websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Key Stages Online Ltd or the site; (b) protect and defend the rights or property of Key Stages Online Ltd; and (c) act under exigent circumstances to protect the personal safety of users of Key Stages Online Ltd, or the public.


Personally identifiable information collected from Key Stages Online Ltd will only be stored on our server until the end of your child’s secondary education for the following purposes: statistical analysis, the extension of our educational product/service range, or the improvement of our website. After this time your Personally identifiable information will either be deleted or made anonymous.


Can I object to data processing and do I have the right of revocation?

The General Data Protection Regulation (2018) gives individuals the right to object to the processing of personal data if it is not deemed necessary for the legitimate interests of Key Stages Online Ltd.

If you wish to raise an objection on this basis or show a compelling reason to object based on particular personal circumstances, please get in touch with our Customer Service Team by filling out a contact form or calling our head office.

At any time, you have the right to request that Key Stages Online Ltd deletes your personal data and refrains from using it to contact you in future.


Use of Cookies

Key Stages Online Ltd website uses "cookies" to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a webpage. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalise Key Stages Online Ltd, or register with our services, a cookie helps us recall specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Key Stages Online Ltd website, the information you previously provided can be retrieved, so you can easily use the Key Stages Online Ltd features that you customised.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Key Stages Online Ltd services or websites you visit.


Security of your Personal Information

Your Key Stages Online Ltd account and personal information is protected by your username and password which can be found on your original confirmation email. We recommend that you change this password regularly and never share your personal login details with anyone. Key Stages Online Ltd take all direct telephone calls through a series of security questions before discussing such data to ensure that others cannot access your account. We also recommend that our customers have up-to-date antivirus software to prevent third parties from accessing your personal data.

Key Stages Online Ltd secures your personal information from unauthorised access, use or disclosure. Key Stages Online Ltd secures the personally identifiable information you provide on computer servers in a controlled, secure environment using advanced encryption, protected from unauthorised access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.


How do I unsubscribe from email communication from Key Stages Online Ltd?

At the end of every email from Key Stages Online Ltd you will be given the option to no longer receive email communication from Key Stages Online Ltd. You can unsubscribe from our mailing list by: selecting the unsubscribe link at the foot of each email, replying to any promotional communication, completing a contact form on the website or by calling our customer service team.

We appreciate your patience in understanding that it may take time to carry out your unsubscribe request. A significant amount of our email promotions are prepared in advance and thus inadvertently may have already been scheduled. However, if you should continue to receive direct marketing mail from Key Stages Online Ltd, please visit and select ‘Contact KSOL’ or call our head office.

If you change your mind later and want to receive the latest 11+ news, advice and tips, you can re-subscribe by getting in touch with our educational advisors by calling 0121 733 6558 or emailing


Changes to this Statement

Key Stages Online Ltd will occasionally update this Statement of Privacy to reflect company and customer feedback. Key Stages Online Ltd encourages you to periodically review this Statement to be informed of any changes to how our data is protecting your information.


Contact Information

Key Stages Online Ltd welcomes and values your comments regarding this Statement of Privacy. If you believe that Key Stages Online Ltd has not adhered to this statement, please contact Key Stages Online Ltd at We endeavour to handle any queries as quickly and efficiently as possible.


This privacy policy was updated 24/05/18.